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Contact Us and FAQ

At Betty's Toy Box we strive to provide an amazing experience to each and every customer. We pride ourselves in being helpful, approachable, and able to solve any problem that comes our way.ย 

If you are experiencing problems with your shopping experience, with an order, or a product, please check out our FAQ section. If you can't find the answer there, then we can always be reached at info@bettystoybox.com where one of our experienced staff will get back to you as soon as possible.

FAQ

WHERE ARE YOU LOCATED?

Betty's head office is located in Toronto, Canada. HOWEVER, all of our products ship from U.S. warehouses from coast to coast. All of our prices are in U.S. dollars.

PRODUCT SELECTION - SPECIAL ORDERS

At Betty's we strive to have an amazing selection of products but if there is something we don't have, please email us at info@bettystoybox.com to see if we can place a special order for you.ย 

PRICE MATCHING

At Betty's Toy Box, we sell products only from the most reliable, best manufacturers of pleasure products in the world and we go to great lengths to provide our customers with only the highest quality items from trustworthy brands.

With the proliferation of low quality, cheap, and counterfeitย sex toys available online today, it is impossible for us to offer price matching. We simply cannot know if the items found elsewhere being sourced from the same reputable manufacturers or are low quality counterfeits.ย 

Please be sure that youย take advantage of the code BETTYS10 at the checkout to make sure you are getting the very best pricing we can offer.ย 

ORDERING

If you have difficulties placing an order, you may want to contact your credit card provider. Some companies will flag purchases made in the pleasure products industry.

DEFECTIVE PRODUCT PROBLEMS

Please visit our Returns Policy page to inquire about returning a defective product.ย 

MISSING OR LATE SHIPMENT / NO TRACKING NUMBER

Every Betty's order is given a tracking number. If you have not received it, please check your spam folder before contacting us.ย 

For more information on lost or stolen items please visit our Return Policy page