Shipping Rates
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United States Shipping |
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| Orders $75 and up | FREE |
| Orders $74.99 and under | $9.99 |
| Expedited Shipping 3 business days | $29.95 |
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Canadian Shipping Shipping times vary. Typically 15-21 business days. |
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| Over $150 | FREE |
| Orders $149.99 and under | $34.99 |
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International Shipping |
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| Over $275 | FREE |
| Orders $274.99 and under | $59.95 |
Discreet Shipping
All packages are shipped in plain boxes or bubble packs with the return address marked as SHIPPING DEPARTMENT.
It will not indicate the origin or contents unless required for international customs purposes. Our business name, "Betty’s Toy Box", is not used anywhere on the outside packaging.
All orders appear as "BTB SHOP" OR "VIOLA MEDIA INC" on your credit card or bank statement.
Order Cancellation/Address Amendments
Please note, we are unable to cancel orders once the checkout process has been completed. All orders are immediately uploaded so that we can fulfill our promise of fast, discreet shipping that Betty’s has become known for.
Please ensure that you provide us with the correct shipping address. It is copied exactly as provided onto your shipping label. If you have entered an incorrect shipping address, please notify us immediately via email at orders@bettystoybox.com and we will try our best to modify the address before it ships.
Betty’s Toy Box is not responsible for misdirected packages as a result of incorrect information being input on the order page. We cannot change or update an address once the item has been processed.
If your package is returned to us, we will issue a refund for the items in your order minus the $9.99 standard shipping charge or $29.95 expedited if selected at checkout. The refund will be issued once we confirm the products have been received back to our warehouse.
We fulfill orders exactly as they are received. If you have inadvertently added an extra quantity of a given item, please notify us at orders@bettystoybox.com as soon as possible. We will do our best to modify your order, however if it has already been processed, we are unable to make any changes.
Please note, for health and safety reasons due to the intimate nature of our products, we are unable to accept any returns on items that have been received into a customer’s home. This includes items still new in the package. We guarantee that all of our products are newly shipped right from our warehouse. Thank you for your understanding.
Tracking
All orders include tracking numbers. Your tracking number will be emailed to you once your order is shipped - usually within 1-2 business days of placing your order.
Missing or Lost Parcels
Betty's Toy Box is not responsible for the reimbursement, replacement, or re-shipment of parcels that are deemed missing or lost. Each parcel receives a tracking number. You can file a claim for missing packages with USPS or UPS (whichever provider your package is assigned)
Please ensure you provide us with the correct address. Your address is copied exactly as provided onto your shipping label. Betty's Toy Box is not responsible for misdirected packages as a result or incorrect information being input on the order page. We cannot change or update an address once the item has been processed.
If the carrier does not deliver an order and it is returned to us, we will automatically refund the cost of the item minus the shipping costs. You are free to order a new, replacement order at any time.
Canadian and International orders
Any duties or customs on international orders will be the responsibility of the receiver.
Please be aware of any laws in your area which could affect the timely delivery of your order. We are not responsible for items that the authorities confiscate. We cannot be held accountable for items that are considered illegal in your place of residence.
In the event of a package being returned due to improper address or inability to deliver, there may be an additional charge to have the package re-shipped.
Betty's Toy Box ships to the following international destinations:
- Australia
- Austria
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Italy
- Japan
- Luxembourg
- Malta
- Netherlands
- New Zealand
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
Returns & Exchanges
Given the intimate nature of our products, we are unable to accept returns or exchanges on products unless there is a manufacturer defect.
As soon as something leaves our warehouse, for health and safety reasons, it is considered used and therefore non-returnable. This includes new items in their original packaging. We guarantee that all of our products are newly shipped right from our warehouse. Thank you for your understanding.
We ask you to check all products immediately upon receiving them to ensure that everything is in good working order and that you have received exactly what you ordered. If you find a manufacturer defect in any product we sell, we will replace it with the same item within 15 days of your order being received.
For defective items outside of the 15 day initial period, we will assist you in contacting the product's manufacturer directly to find a resolution to your problem.
For more information or to request a return please email
info@bettystoybox.com with the subject title RETURN REQUEST