At Betty’s Toy Box, we want you to experiment and have fun. Part of our mandate is to help you make an informed decision before you buy by providing great product descriptions, measurements and photos.
Please read all product descriptions, ingredients lists, and measurements carefully before you buy and feel free to contact us with any product related questions prior to making your purchase.
Order cancellations/Address Amendments
Please note, we are unable to cancel orders once the checkout process has been completed. All orders are immediately uploaded so that we can fulfill our promise of fast, discreet shipping that Betty’s has become known for.
Please ensure that you provide us with the correct shipping address. It is copied exactly as provided onto your shipping label. If you have entered an incorrect shipping address, please notify us immediately via email at orders@bettystoybox.com and we will try our best to modify the address before it ships.
Betty’s Toy Box is not responsible for misdirected packages as a result of incorrect information being input on the order page. We cannot change or update an address once the item has been processed.
If your package is returned to us, we will issue a refund for the items in your order minus the $9.99 standard shipping charge or $29.95 expedited if selected at checkout. The refund will be issued once we confirm the products have been received back to our warehouse.
We fulfill orders exactly as they are received. If you have inadvertently added an extra quantity of a given item, please notify us at orders@bettystoybox.com as soon as possible. We will do our best to modify your order, however if it has already been processed, we are unable to make any changes.
Returns & Exchanges
Given the intimate nature of our products, we are unable to accept returns or exchanges on products unless there is a manufacturer defect.
As soon as something leaves our warehouse, for health and safety reasons, it is considered used and therefore non-returnable. This includes new items in their original packaging. We guarantee that all of our products are newly shipped right from our warehouse. Thank you for your understanding.
We ask you to check all products immediately upon receiving them to ensure that everything is in good working order and that you have received exactly what you ordered. If you find a manufacturer defect in any product we sell, we will replace it with the same item within 15 days of your order being received.
For defective items outside of the 15 day initial period, we will assist you in contacting the product's manufacturer directly to find a resolution to your problem.
For more information or to request a return please email
info@bettystoybox.com with the subject title RETURN REQUEST